Return and Returns

At GSHARN Pharmaceuticals, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund policy to ensure your experience with us is positive and hassle-free.

Return Eligibility

  1. Time Frame:

    • You must initiate the return within 7 days of receiving the product. This ensures that any issues with the product are promptly addressed.

  2. Condition of Products:

    • To be eligible for a return, the product must be in its original packaging, untampered, unused, and in the same condition that you received it. This means that all seals and packaging must be intact.
    • Any product that is not in its original condition, is damaged, or is missing parts for reasons not due to our error will not be eligible for a return.

  3. Non-Returnable Items:

    • Cosmetics are not eligible for return or refund due to health and safety regulations. We apologize for any inconvenience this may cause.

Refund Process

  1. Refund Method:

    • Refunds will be issued to the original payment method used during the purchase. In specific situations, such as stock unavailability or customer preference, refunds may be issued as store credit or coupons.

  2. Processing Time:

    • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
    • If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.

Return Shipping

  1. Shipping Costs:

    • GSHARN Pharmaceuticals will bear the cost of return shipping. You will be provided with a prepaid shipping label to send the item back to us.

  2. Packaging and Labels:

    • Ensure the product is securely packed in its original packaging.
    • Include all original documentation and accessories.
    • Attach the prepaid shipping label to the package and ensure it is firmly attached.

How to Initiate a Return

To initiate a return or refund, please follow these detailed steps:

  1. Contact Customer Service:

    • Reach out to our customer service team within 7 days of receiving your order.
    • You can contact us by:
      • Phone: [Contact Number]
      • Email: [Contact Email]

  2. Provide Necessary Information:

    • Have your order number, the product you wish to return, and the reason for the return ready.
    • Our customer service team will verify your request and provide instructions.

  3. Receive Prepaid Shipping Label:

    • Once your return request is approved, you will receive a prepaid shipping label via email.

  4. Prepare the Return Package:

    • Place the product in its original packaging along with all original documentation and accessories.
    • Seal the package securely and attach the prepaid shipping label.

  5. Ship the Package:

    • Drop off the package at the designated shipping facility as instructed by our customer service team.

Contact Information

For any questions or concerns regarding returns and refunds, please contact our customer service team. We are here to assist you and ensure your experience with GSHARN Pharmaceuticals is seamless and satisfactory.

  • Phone: [Contact Number]
  • Email: [Contact Email]

Important Notes

  1. Inspection and Approval:

    • All returned items are subject to inspection. We reserve the right to refuse returns that do not meet our conditions.

  2. Exceptions and Limitations:

    • This return policy applies only to purchases made directly through our website. Items purchased from third-party retailers must follow their respective return policies.

  3. Changes to the Policy:

    • GSHARN Pharmaceuticals reserves the right to update or modify this return policy at any time. Any changes will be posted on our website.

Thank you for choosing GSHARN Pharmaceuticals. We value your trust and are committed to providing high-quality products and excellent customer service.